Who We Are
Shopzaar is operated by Technoabi for Pakistani retail and ecommerce services across the customer app, merchant tools, POS, and related websites.
Information We Collect
- Contact and profile details: phone number, name, customer identifier, and optional email address. We also collect gender and date of birth if you choose to add them in Personal information.
- Location and delivery details: manually selected province, city and area, delivery address and order notes, and optional approximate or precise device location if you choose to use current location and grant permission.
- Orders and cart: products, quantities, store, fulfillment type, payment method, notes, status, and purchase history. Pharmacy purchases may reveal health-related information.
- Authentication data: phone number and password for account registration and sign-in, customer sessions and refresh tokens. Passwords are hashed on the server; refresh tokens use secure device storage where supported. Where an OTP verification service is enabled and used, we also process verification challenges.
- Notifications: push notification token and device/platform information if notifications are enabled.
- Technical data: API requests, errors, device type, and security events needed to operate and protect the service.
- Support: contact details and information you choose to provide in support or privacy requests.
How We Use Information
- To show nearby stores and relevant products.
- To create, confirm, deliver, cancel, and manage orders.
- To create and maintain customer profiles, authenticate phone-and-password sign-in, and protect customer sessions. OTP challenges are used only where an OTP service is enabled and used.
- To send order updates, service alerts, and support responses.
- To prevent fraud, misuse, unauthorized access, and service abuse.
- To maintain legal, tax, accounting, and business records where required.
Sharing
We share the order and delivery information needed by the selected merchant/store operator to fulfill your order. We use infrastructure and hosting providers to operate the service. Where push notifications are configured, Expo push services and Google Firebase Cloud Messaging process the registration and delivery information needed for Android notifications. SMS/WhatsApp verification providers process verification details only when those services are enabled and used. If you contact us using an external email or messaging service, that service also handles the information you send under its own privacy terms. We do not sell personal data.
Website Referrals
Our website may temporarily store a ChatGPT referral label in your browser tab for up to 30 minutes and include it with a demo request to understand where the inquiry came from. This label does not contain your browsing history or a visitor identifier. Hosting access logs may also record referral and campaign information. We do not add a third-party analytics tracker for this referral measurement.
Location
Location access is optional and used to help find nearby stores. If you do not want to share device location, you can manually select province, city, and area.
Security
Production traffic uses HTTPS. Customer access tokens are sent using the Authorization header, and refresh tokens are stored using secure device storage where supported.
Data Retention
Profile information is kept while your account is active. Certain order, invoice, tax, dispute, fraud-prevention, merchant settlement and security records may be retained where necessary for a legal, accounting, fraud-prevention, security or dispute-resolution obligation. Retained records are limited to those purposes. Contact support for information about retention applicable to your records.
Account Deletion
You can request deletion in the Shopzaar customer app from Account > Delete Account, or follow the email instructions on our Account Deletion page without reinstalling the app. The request covers your account and associated personal data, including profile/contact details, optional gender and date of birth, saved addresses and cart data, as well as account access and notification registrations. Data is deleted or anonymized, except records retained for the necessary purposes described above. Contact support for the status of your request or questions about retained records.
Your Choices
- You can browse and use supported guest checkout without creating an account; fulfillment still requires appropriate contact and delivery information.
- You can deny location permission and use manual location entry.
- You can disable notifications in device settings.
- You can update your profile details in the app. Email, gender and date of birth are optional profile information.
- You can contact support for privacy or deletion requests.
Contact
Email: support@shopzaar.net