Delete from the Customer App
- Open the Shopzaar customer app.
- Go to Account.
- Tap Delete Account.
- Confirm the warning. You will be signed out after deletion.
Request Deletion by Email
Email support@shopzaar.net with the subject "Delete my Shopzaar account" and your registered phone number. You do not need a registered email address or access to the app to initiate a request. We may verify account ownership before processing it. Never send your password or OTP.
Account and Associated Personal Data
The deletion request covers your account and associated personal data, not only account deactivation:
- Profile name, optional email, gender and date of birth are cleared.
- Your profile phone number is anonymized and account sign-in is disabled.
- Saved addresses, cart data and account verification challenges are removed.
- Active sessions are revoked and push notification registrations are removed.
What May Be Retained
Certain order, invoice, tax, fraud-prevention, dispute, merchant settlement and security records may be retained where necessary for a legal, accounting, fraud-prevention, security or dispute-resolution obligation. Retained records are limited to those purposes. Contact support for information about your retained records. These practices are described in our Privacy Policy.
Processing Your Request
You will be signed out after a successful in-app deletion response. Email requests are reviewed as soon as reasonably possible after ownership verification. Contact support to check the status of your request or ask about retained records. Sign-out alone does not confirm that every associated record has been erased.